McDonald’s Singapore has tried to make it right for customers who may not be “lovin’ it”. In response to media queries on Wednesday, spokesperson for McDonald’s Singapore Ms Carolyn Khiu said it has counselled and disciplined its staff who reportedly shouted at and “mocked” an elderly lady at its Toa Payoh Hub branch.
News of this incident went viral after Ms Si Ti posted about it on Facebook (which has since been taken down but shared on All Singapore Stuff), sharing how she was approached by an elderly woman with a hunched back who asked if she could buy her some chicken nuggets and a hot milo drink.
“The staff kept screaming and threatened to call the police to chase her away. She blatantly announced that this old lady comes to the restaurant regularly and would ask strangers to buy her a meal. The staff even told me off for wanting to pay for the meal, saying that by doing so, I was encouraging this old lady to keep returning,” she wrote. “When I insisted, she refused to take the old lady’s orders and would proceed only when I personally made the order,” she added.
Ms Khiu stated that the elderly woman frequently visits the McDonald’s at Toa Payoh Hub, where she constantly pesters customers to buy her meals and doesn’t relent until she gets onel, and staff members have also spoken to her “politely” about her behaviour on numerous occasions.
Following a discussion with the staff involved, they have since been reminded to offer this elderly lady a seat and hot drinks when she next visits, said Ms Khiu. Finally, the old lady’s persistence has paid off.
Photo: JeepersMedia via Flickr
Reader Interactions